8 Benefits of Using a Client Portal for Intermediaries

As a recruitment agency, you're always looking for ways to improve your customer service and work more efficiently. One of the most effective ways to do this is by using a client portal.

A client portal is an online platform specifically designed to facilitate communication and collaboration between a recruitment agency and clients.

1. Higher client satisfaction

A client portal offers 24/7 access and self-service, giving clients access at any time of day to submit vacancies, review applicants, and give feedback.

2. It reduces recruiters' workload

A client portal allows clients to carry out certain tasks independently, leaving recruiters more time for personal contact.

3. Centralized data storage

All information, updates, feedback and documents can be found in one place, reducing the chance of errors and miscommunication.

4. Time savings for clients and recruiters

Real-time updates and reports let clients make decisions faster: submit vacancies online without calls or emails, approve or reject profiles without separate emails, sign contracts online.

5. Integration with existing systems

A client portal can be linked to the ATS, email, and scheduling, preventing candidate information from having to be re-entered.

6. Easier personalization of your service

A client portal is fully customizable with a personalized dashboard and your own branding.

7. Mobile-first guaranteed

The design looks at mobile functionality first, and only then at desktop.

8. Digitally signing contracts

An integrated digital signature feature speeds up the signing of contracts.

Note: security of personal data must be in order

With the GDPR that took effect in 2018, recruitment agencies must ensure that personal data is stored and processed securely.